Description
Web applications are becoming ever more widely seen in the
Market, as the rapid growth of the Software as a Service
Approach. The fact that such applications are available to the
Entire world 24x7 means that the demands on support can become
Onerous soon after the launch of a service. Providing round-the-
Clock support in the Western world is often difficult and
Expensive to achieve. The cost associated with that can mean
That companies simply do not provide it condemning many if their
Customers to poor service with long response times. Posted ID-
Novb186